Six months of 2023 have flown by! We’ve been mentioned in the news after the 4 day work week results, brought in lots of exciting clients and gained some amazing new talent. We’ve even seen an AI-generated image of a pimped-up pope breaking the internet. (Not quite the same as the black and blue dress debate, though 👀).
You’ve now met Sam and Claudia, who are part of our client delivery team. Now it’s time to meet Lucius Moxon, our Account Manager dedicated to making our clients’ lives easier. Keep reading to learn more about Lucius, his day-to-day role and tips for starting a role in account management.
What is your day-to-day role at Trio Media?
As an Account Manager, I ensure a seamless flow of communication between the clients and the Trio team. I build and manage all client relationships, helping me to find out more about who they are, what their product/service is and how we can help them achieve their marketing goals.
Whether our client receives SEO, website maintenance or social media management, I’m here to help them get what they want. I pass on feedback, updates and questions to the team so that work can be actioned smoothly and efficiently.
A 100% success rate makes our digital marketing agency stand out. My goal is to excel at this with every client constantly. As part of this goal for client success, I also get involved in strategy work. I look at client portfolios, evaluate current package(s) and recommend ways to help them reach ROI.
What did you use to do before joining Trio?
I used to work as an account and project manager at a content production agency. I managed a multitude of live-action video, animation and graphic design production. My role was dedicated to the entire project life cycle, from brief and strategy work, to production and final distribution.
What are some of your interests outside of work?
I have always had a passion for the written word. I completed my Bachelors in English and Classical Literature at the University of Leeds, and then went on to do my Masters in Creative Writing at York St John University. Writing has always been something I enjoy, and I’m currently working on a fantasy novel that hopefully will see the light of day at some point in the future.
I’m also a huge live music fan, particularly classical/orchestral and also symphonic metal. I frequently travel the country, and even abroad, to see my favourite artists and orchestras play live, and I have even been fortunate enough to have been invited to Abbey Road Studios to experience a live recording of a soundtrack (networking is everything, ha!)
As well as writing, I’m a keen hobbyist! I love to paint miniatures (specifically Warhammer), and create meticulous dioramas. If it’s nerdy and creative, you can bet I’ll give it a go.
What made you want to get into account management?
Nurturing relationships has always been something I’ve been passionate about, and there is nothing that involves you more in that than account management. I love thinking of the bigger picture, and identifying areas to help clients build their brand and bring their projects to life.
Now, I am involved in strategy work and can use my expertise to do good work. I enjoy finding ways to continuously improve clients’ digital marketing efforts and recommend insights for future work.
What have you enjoyed about working at Trio so far?
I’ve been at Trio Media for over two months now and have enjoyed working with the team, getting to know their processes and learning more about our clients.
I plan to build stronger relationships with all our clients so we can continue to support them now and in the future.
What advice would you give to someone interested in working in account management?
Being an account manager revolves around being a people person. You must be organised, passionate about client success and dedicated to nurturing relationships with clients across industries.
On top of this, you need to familiarise yourself with workflow management best practices. Account managers need to take control of communication and workflow between clients and staff. I’d recommend starting with a simple checklist app like Todoist. It’s my favourite to-do list and task manager app. Once you’ve mastered your own way of working, you’ll be able to support others!
If you want to generate better digital marketing results for your organisation, contact our team or get in touch at 0113 733 2020 to learn how we can help you.