Jamie-Lee Johnson
Head of Operations
Jamie-lee joined Trio in 2019 as an Account Manager and has grown with the business ever since, progressing through several roles to become our Head of Operations in 2024. With a background spanning digital marketing, client delivery and operations management, Jamie-lee brings an understanding of both people and process to every part of the business.
Get to know Jamie-Lee
Jamie-lee began her digital marketing career in 2012, progressing from an apprenticeship through roles in communications, account management, and senior client delivery. At Trio, she now leads the design and development team and supports agency operations, ensuring projects run smoothly.
Passionate about improving processes and team collaboration, she’s recently been co-leading an AI project alongside Trio’s in-house AI Engineer Mahmoud, to streamline client briefings. Jamie-lee combines strategic insight with hands-on leadership in Trio’s growth.
Qualifications
- Digital Marketing Level 3 Foundation
Experience
- Over a decade of experience in digital marketing and 100+ website projects managed start to finish at Trio.
- Project management experience across both tech and digital marketing space.
“Operations is about more than just processes, it’s about empowering people, solving problems before they happen, and always asking how we can do things better. I love what I do because I get to bring structure to creative chaos and help brilliant people do their best work.”
Head of Operations
Recommended readings
I am super biased, of course, but for digital marketing insights, I always recommend checking out Trio’s blog! It’s full of ideas and perspectives from the whole team, my recent recommendations are:
- Should you hire a website design agency or build your own?
- How Important is Google Business Profile for AI Mode?
When I’m off the clock?
I’ve been enjoying Blood Orange by Harriet Tyce recently – a gripping thriller that’s a tad tricky to put down!
For something lighter after a long day, the podcast ‘Sh**ged. Married. Annoyed.’ is my go to for a good laugh and some relatable chaos.
“Trio did a great job of understanding what we wanted for the redevelopment of our website and helped deliver a really impressive site which we are very happy with. Thanks to Jamie-Lee for working with us to ensure we got the site we wanted!”
Ben Hayward
