Paddy Daniels
Client Success Manager
Paddy is the Client Success Manager at Trio. He has had a varied career to date, but with relevant customer relationship experience through a career at a global bank, where he was part of the One Best Customer Experience initiative.
Get to know Paddy
With a background that blends customer service, project management and client success, Paddy has always focused on creating great experiences for people. Prior to joining Trio, he worked at HSBC as a Customer Service Officer and was selected to be part of the One Best Customer Experience Initiative, which helped shape his approach to building strong client relationships. In addition to this, Paddy has spent several years managing property renovations and construction projects, working diligently to ensure that projects were delivered on time, to the highest quality and within budget. Paddy’s broad range of experience helps him to understand the importance of clear communication and building trust to deliver lasting results.
Qualifications
- Certification: Customer Relationship Management (CRM) for Small Businesses
- Certification: B2B Customer Success Management
- Training: Google Digital Garage
Experience
- Customer Service Officer at HSBC
- Part of the One Best Customer Experience Initiative at HSBC
- Self-employed Property Developer
“I have really enjoyed getting to know the world of digital marketing, from how it can impact performance for our clients to the specifics of the processes and way we do things. At Trio, we have a very skilled team who all share their knowledge and experience, making it a great environment for learning and developing. It’s great to see campaigns and projects come to life, often as part of a collaboration by lots of people within the team. Some of our experts recently helped me with our latest client project – producing a branded summer gift to deliver to customers.”
Client Success Manager
Recommended readings
- I recently enjoyed writing my own ‘Sit down with the team’ blog, so I’d love for you to give that a read and let me know what you think!
- A book I really recommend is Greenlights by Matthew McConaughey
- The Wim Hof Method by Wim Hof – I promise I was having cold showers before it was cool! (pardon the pun)
- And finally, another book recommendation – Rich Dad, Poor Dad by Robert Kiyosaki
“Since joining, Paddy’s thrown himself into learning as much as possible and brought fresh ideas for events and client activities. He’s such a team player and I can’t wait to bring everything we’re planning to life!”
Office Manager
